MLP Automotive
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Great ExperienceCar & Truck Care, near Parkville, MD
Kevin AI had a great experience working with MLP Automotive! Mark is an excellent mechanic but more importantly, he's patient and takes time to explain things. My car needed a lot of work and Mark went over all the options to keep the cost as low as possible. He also finished it much sooner than expected and got my car running smoothly again. You can tell Mark really cares about his customers and his reputation. I will definitely be bringing my car to MLP Automotive!
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